Enduro Week Cancellation
Withdrawal and Cancellation by the Customer
The Customer may withdraw from the contract at any time before the start of the tour. The withdrawal must be made in writing.
In the event of withdrawal, the following flat-rate cancellation fees apply:
|
Time of cancellation |
Cancellation fees (% of the trip price) |
|
Up to 30 days before the start of the tour |
20% |
|
29 to 22 days before the start of the tour |
30% |
|
21 to 15 days before the start of the tour |
50% |
|
14 to 7 days before the start of the tour |
75% |
|
From the 6th day before the start of the tour |
90% |
|
Failure to attend without cancellation (no-show) |
100% |
Unavoidable, extraordinary circumstances: The customer may withdraw from the contract free of charge if unavoidable, extraordinary circumstances occur at the destination or in its immediate vicinity which significantly affect the execution of the package tour or the transport of persons to the destination (§ 651h (3) BGB).
Substitute participant and transfer of contract: The traveler may declare within a reasonable period before the start of the trip (e.g. up to 7 days) that a third party will assume the rights and obligations arising from the package travel contract in their place (§ 651e BGB). A processing fee of €50 will be charged for this. The organizer may object to the substitution if the third party does not meet the travel- or sport-specific requirements.
